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We offer FREE access to our Tech Support Forum and FREE access to our Ticket System (from your Dashboard once you create an account) during your trial period. Ticket response times vary but we try to respond to all tickets within a few hours (8am to 5pm Pacific Time). We also offer a Full Service Paid Concierge Service to get you up and running even faster. If after 14 days you are not fully satisfied we will refund your payment.