FAQs & Answers

You've got questions. We've got answers.

How long are your contracts?

SNOWPRO PORTAL™ plans are month-to-month or yearly. We make it simple to start — and stop — your service at any time.

Is there a discount for yearly service?

Yes, we offer discounts on up-front long-term commitments. The month to month rate is good for short term use, but the annual plan is the best value.

Do I need another web host?

No. All SNOWPRO PORTAL™ Pro Sites include our fully-managed cloud hosting environment, ensuring your website remains available 24/7 with a 99.9% uptime guarantee.

Can I download SNOWPRO PORTAL™?

No. SNOWPRO PORTAL™ is a fully-managed web service. SNOWPRO PORTAL™ does provide many standard methods for exporting your data.

How can I accept payments with SNOWPRO PORTAL™?

SNOWPRO PORTAL™ is best integrated with Stripe for accepting payments directly to your bank account. You can sign up for an account at Stripe in minutes and begin accepting payments immediately. More information is available at www.stripe.com (opens in new window).

How much does Stripe cost?

The service is free and there is no monthly fee. Stripe charges 2.9% + 30 cents per successful charge. Please visit stripe.com/us/help/pricing for details and volume discount information.

How do I sign up?

You start with a free trial. We don’t collect your credit card until you’ve determined SNOWPRO PORTAL™ is the right product for you.

How do I cancel my Pro Site?

Canceling SNOWPRO PORTAL™ is an easy and no-questions-asked process. It’s done online right from your admin dashboard. Or you can email orders (at) snowproportal.com to cancel.

Can I switch plans?

Yes, at any time, in your dashboard. When upgrading or downgrading your website plan, you will receive either a pro-rated charge or refund, depending on the cost of your new plan.

Do you offer email accounts?

While SNOWPRO PORTAL™ does not provide email accounts, you can easily link your domain to Google Apps and get email.

Have more questions?

Our support team can usually responds in well under an hour. Plus we have some self help pages at our dedicated Support Site (opens in a new window).

Super Duper AdminFAQs & Answers